ISO certification has been a part of IVC’s approach to business for the last 15 years. In fact, few service companies in our field carry this designation, making it one more thing that makes us stand out in the industry.
What is ISO?
ISO refers to the International Organization for Standardization – the leading developer of international standards. This independent, non-governmental organization offers solutions and best practices for a variety of businesses and technology to improve performance while still protecting consumer interest. Think of ISO standards as agreed-upon formulas that dictate the best way of doing something, be it creating a product, delivering a service, or managing a process.
What is the ISO 9001:2015 certification?
IVC is an ISO 9001:2015 certified company. This particular ISO certification relates to a Quality Management System (QMS) standard. Simply put, it requires us to state what we do, do what we say and be able to prove it during yearly audits performed by an outside agency.
How does it benefit our customers?
There are many benefits to working with an ISO-certified service company like IVC. Among the top ones:
- High-quality service
In order to achieve ISO certification, IVC is required to outline and follow a specific QMS which drives standardization across all company processes. This standardization results in exceptional service every time. - Efficiency
With standardization comes efficiency, meaning customers can expect on-time delivery of products and services. - Cost-Reduction
In addition to standardization and QMS, ISO 9001 focuses on the continuous improvement of refining processes. IVC customers can be assured that we are always looking for ways to help them eliminate waste and operate more efficiently. - Reliability
Having standardization and quality management in place means that customers can expect consistently reliable service. In addition, should any inconsistencies occur, IVC already has the processes in place to identify and resolve any issue, as well as prevent it from happening again. - Outstanding customer service
The guiding principle of ISO 9001: is to ensure that all our services are consistently being improved to meet the needs of our customers.
There are many more benefits of working with an ISO-certified company – we’ve just listed the top five. For more information on ISO 9001:2015, check out the International Organization of Standardization’s website.